Who We Are
Robb Paper Company (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. Our website address is https://robbpaper.com. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.
Information We Collect
When you use our website, we may collect personal information including your name, email address, phone number, billing and shipping addresses, payment details, company information (if applicable), and any information you voluntarily provide through contact forms, account registration, or customer support inquiries.
Comments
When visitors leave comments on our website, we collect the information shown in the comment form, along with the visitor’s IP address and browser information to help detect spam and maintain website security.
If you use Gravatar, an anonymized version of your email address may be shared with the Gravatar service to determine whether you have an associated profile image. After your comment is approved, your profile picture may be displayed publicly alongside your comment.
Orders & Customer Information
When you place an order, we collect the information necessary to process payments, fulfill orders, provide shipping updates, and deliver customer support. Your information is used solely for business operations, order fulfillment, and improving our products and services.
Media
If you upload images, documents, or other files to our website, we recommend removing any embedded location data (EXIF GPS). Visitors may be able to download and extract metadata from publicly available files.
Cookies
Robb Paper Company uses cookies to improve website functionality, remember your preferences, maintain shopping cart information, analyze website traffic, and enhance your browsing experience. Cookies may also help us understand how visitors interact with our website so we can continue improving our services.
You may disable cookies through your browser settings; however, doing so may affect certain website features, including account login, shopping cart functionality, and checkout.
Embedded Content From Other Websites
Our website may include embedded content such as videos, maps, social media feeds, or third-party resources. Embedded content behaves exactly as if you visited the third-party website directly. These websites may collect data, use cookies, and monitor your interactions according to their own privacy policies.
How We Use Your Information
We use your information to process orders, communicate with customers, provide customer support, improve our website, personalize your shopping experience, send order updates, prevent fraud, comply with legal obligations, and deliver relevant product or promotional information when you have chosen to receive it.
Who We Share Your Information With
We do not sell your personal information. We may share your information with trusted third-party service providers including payment processors, shipping carriers, website hosting providers, analytics services, and technology partners only as necessary to operate our business and fulfill your orders.
How Long We Retain Your Data
We retain customer information only as long as necessary to fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Customer accounts remain active until deleted by the user or removed according to our data retention policies.
Your Privacy Rights
You may request access to the personal information we hold about you, request corrections, request deletion where permitted by law, or request a copy of your personal data. Certain information may be retained when required for legal, tax, accounting, or security purposes.
Data Security
Robb Paper Company uses commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no online system is completely secure, we continually work to maintain appropriate security measures.
Where Your Data Is Processed
Your information may be processed by trusted third-party service providers that assist with payment processing, website hosting, order fulfillment, spam prevention, analytics, and customer support. These providers are required to protect your information in accordance with applicable privacy laws.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Robb Paper Company at biz@robbpaper.com or visit https://robbpaper.com.
