Overview

At Robb Paper Company, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. To qualify for a return, products must be unused, unopened, in their original packaging, and in the same condition as when they were delivered.

Please note that custom orders, special-order products, clearance items, and discontinued products may not be eligible for return unless they arrive damaged or defective.

Return Eligibility

To be eligible for a return, you must provide proof of purchase, such as your order confirmation or receipt.

Products eligible for return include:

  • Unopened paper products
  • Unused office supplies
  • Unused packaging materials
  • Incorrect items received
  • Damaged or defective products

Items that cannot be returned include:

  • Custom or special-order paper products
  • Clearance or final sale items
  • Products damaged due to misuse or improper storage
  • Items returned more than 30 days after delivery

Refunds

Once your returned items are received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within several business days. Processing times may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund after it has been approved, please:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our customer support team at biz@robbpaper.com
.

Sale Items

Only regular-priced products are eligible for refunds. Clearance and sale items are generally non-refundable unless they are damaged or defective upon delivery.

Exchanges

We replace products only if they arrive damaged, defective, or if the incorrect item was shipped. To request an exchange, contact us at biz@robbpaper.com before returning your item.

Shipping Returns

If your return is approved, our customer service team will provide return instructions and the appropriate return shipping address.

Customers are responsible for return shipping costs unless the return is the result of our error, including damaged, defective, or incorrectly shipped products.

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value orders, as Robb Paper Company cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect products, please contact us within 5 business days of delivery. Include your order number and photos of the damaged items so our team can quickly review your claim and arrange a replacement or refund.

Need Help?

If you have questions regarding returns, exchanges, or refunds, please contact the Robb Paper Company customer support team at biz@robbpaper.com
. We’re happy to assist you and ensure your experience with Robb Paper Company is smooth, reliable, and hassle-free.